Request deletion of your personal data
Sarvaantar AI Solutions Pvt. Ltd. is committed to respecting your privacy and your right to control your personal data. In compliance with Google Play's User Data Policy, the Digital Personal Data Protection Act 2023 (India), and our own Privacy Policy, we provide a clear and accessible process for you to request the deletion of your personal data from our systems.
This page explains what data can be deleted, what must be retained for legal reasons, and how to submit your deletion request — both by email and directly within the Sarvaantar Android app.
Follow these steps to submit a data deletion request via email:
Use the subject line: Data Deletion Request. This ensures your request is routed to our data protection team immediately.
In the body of your email, include: (a) the email address registered to your Sarvaantar account, (b) your company or organisation name, and (c) your full name as registered. This is required to verify your identity before processing the request.
Our data protection team will send you a confirmation email acknowledging your request and providing a reference number. If additional verification is required, we will notify you at this stage.
All eligible personal data will be permanently deleted from our live systems within 30 calendar days of request verification. You will receive a final confirmation email when the deletion is complete. Data in encrypted backups will be purged within a further 60 days during regular backup rotation cycles.
The table below outlines the treatment of each category of data upon a verified deletion request:
| Data Category | Action | Timeframe | Notes |
|---|---|---|---|
| Personal profile Name, email, phone, photo |
Deleted | Within 30 days | All personal identifiers permanently removed |
| Attendance records GPS clock-in/out events |
Deleted | Within 30 days | Location data and timestamps removed |
| Photos & media Site photos captured via app |
Deleted | Within 30 days | Removed from cloud storage; metadata purged |
| Device identifiers Android ID, session tokens |
Deleted | Within 30 days | All device-linked session data cleared |
| Project data contributions Tasks, notes, punch list items |
Anonymised | Within 30 days | Your name is removed; project records retained for employer |
| Payroll records Wage calculations, bank details |
Retained | Up to 7 years | Retained per Indian accounting & tax law (Income Tax Act) |
| Financial transactions Invoices, payment records |
Retained | Up to 7 years | Required under Companies Act 2013 and GST regulations |
| Support & correspondence Support tickets, emails |
Anonymised | Within 60 days | Issue records retained for quality; personal details removed |
You can also initiate a data deletion request directly from the Sarvaantar Android app:
Ensure you are logged in with the account whose data you wish to delete.
Tap your profile picture or initials in the top-right corner to access your profile page, then tap the Settings icon.
Scroll to the Privacy & Data section and select "Request Data Deletion". You will be shown a summary of what will be deleted and asked to confirm.
Enter your account password to verify your identity and tap "Confirm Deletion Request". You will receive a confirmation notification and email with a reference number.
Certain data must be retained even after a deletion request for the following legal reasons:
When data must be retained, it will be isolated and accessible only to authorised personnel for compliance purposes. Your personal identifiers will be removed from retained records wherever technically feasible.
If you have questions about the data deletion process or wish to check the status of your deletion request, please contact: